Surrey Dog School Daycare Terms and Conditions
TERMS & CONDITIONS (“the contract”)
By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Surrey Dog School and Daycare Ltd, the Client is deemed to have accepted these Terms and Conditions.
Surrey Dog School and Daycare Ltd requires one month’s notice of cancellation. The Client agrees to provide such notice or pay the amount that would be due during this notice period. The Client may cancel with notice at any time; there is no minimum term of contract.
Surrey Dog School and Daycare Ltd operates a fixed monthly fee system for daycare, whereby the Client pays a fixed monthly fee for a place at daycare on agreed regular day/s per week.
It is not possible to swap sessions ad hoc. It may be possible to add occasional daycare sessions as required, subject to availability. Requests to do so should be made via email. These additional days will be added to the Client’s monthly invoice at the standard session rate.
Full payment for services (agreed either at time of booking or subsequently) is to be made within 3 working days of receipt of invoice or, by the date specified on the invoice. Time for payment shall be of the essence of the Contract. The preferred method of payment is collection by Standing Order or BACS. If the Client fails to make any payment due to Surrey Dog School and Daycare Ltd under the Contract by the due date for payment, then they will have to pay a late fee of £5 per day. The Client shall pay the late fee together with the overdue amount plus any and all additional administrative, debt collection costs and legal fees incurred.
The Client shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Surrey Dog School and Daycare Ltd may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by Surrey Dog School and Daycare Ltd to the Client.
On termination of the Contract for any reason the Client shall immediately pay all outstanding unpaid invoices and late fees if applicable, in respect of services supplied but for which no invoice has been submitted, Surrey Dog School and Daycare Ltd shall submit an invoice, which shall be payable by the Client immediately on receipt.
Annual price adjustment. The charge for our services is subject to change annually in line with changes to our service delivery costs. Surrey Dog School and Daycare Ltd will always give The Client at least 30 days’ notice via email of the exact increase each year.
Surrey Dog School and Daycare Ltd is closed on bank holidays and the period between Christmas and New Year.
Surrey Dog School and Daycare Ltd fees are calculated over 47 weeks of the year to take into account 4 weeks of leave, plus one week of closure over the Christmas period. Any additional leave related to long term sickness is at the discretion of Surrey Dog School and Daycare Ltd.
In the event of extreme weather conditions, Surrey Dog School and Daycare Ltd may close their facilities, for the safety of dogs and staff. Surrey Dog School and Daycare Ltd will contact you with as much notice as possible should this be the case.
The Client agrees to adhere strictly to drop off and collection times. Any early drop offs or late pick-ups will be charged at £10.
The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand. This clause shall survive termination of the Contract.
Nothing in the Contract shall limit or exclude Surrey Dog School and Daycare Ltd’s liability for the death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors. This clause shall survive termination of the Contract.
The Client cannot hold the Surrey Dog School and Daycare Ltd responsible for loss or injury incurred (to my own dog(s) or to another animal or person) as a result, unless Surrey Dog School and Daycare Ltd is shown to be negligent.
Routine
All dogs who attend Surrey Dog School and Daycare Ltd partake in an enrichment programme that involves socialisation, training, play, scents, snacks and interaction. By sending their dog to Surrey Dog School and Daycare Ltd the Client consents to their dog partaking in these activities. Appropriate adjustments will be made to allow the participation of dogs with special requirements.
The Client consents to minimise the risk of injuries, my dog(s) may be separated into ‘peer groups’ with consideration given to the age, size, health and behaviour differences between dogs.
The Client consents to their dog(s) playing with dogs from other households, being walked and allowed to play outside of the daycare environment with dogs from other households under the supervision of Surrey Dog School and Daycare Ltd.
No dog(s) will be allowed off the lead if consent is not provided, or if in the professional opinion of Surrey Dog School, the dog(s) are not responding to commands, even where consent for off-lead exercise has been granted by the owner. Separate consent forms will be provided should we feel your dog is suitable to be walked off lead.
The Client consents that crates may be used for rest breaks and feeding if required and in the event of exceptional circumstances to maintain dog and human safety as appropriate and only if absolutely necessary, their dog may be placed in a crate for a limited time. Dogs will not be placed in a crate for longer than one hour in any 8 hour period as this is the guidance under the Animal Welfare (Licensing of Activities Involving Animals)(England) Regulations 2018 – Statutory Guidance for providing day care for dogs.
The Client consents to update Surrey Dog School and Daycare Ltd prior to any future service, for any behavioural change or medical change in their pet(s).
The Client consents that in the event of aggressive behaviour, or an emergency, eg a bitch coming in to season (if applicable), they will arrange for their dog to be removed from the environment, or for their dog to be placed in alternative kennels/boarding arrangements, at their additional cost.
Females in season generally cannot attend for at least 3 weeks.
The Client has explicitly confirmed that their dog has no record of aggressive or anti-social behaviour and they have made a full and frank disclosure of any characteristic or trait that might make their dog unsuitable for socialising with other dogs.
Should the Client’s dog be deemed to be unsuitable, Surrey Dog School and Daycare Ltd reserves the right to cancel the booking indefinitely, with immediate effect.
Surrey Dog School and Daycare Ltd does not supply dog food. If the Client supplies their dog with a daily meal whilst at Surrey Dog School and Daycare Ltd then the Client understands their dog will be fed in a separated area in isolation from other dogs.
In the event of an emergency, the Client’s dog may be transported with other dogs in a Surrey Dog School and Daycare Ltd vehicle or a staff vehicle. The Client agrees that Surrey Dog School and Daycare Ltd cannot be held liable for death or injury to their dog in the event of a motor vehicle accident.
Vet
The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing.
If fleas, ticks or lice are noticed on the Client’s dog, the Client will receive immediate communication to seek advice from their vet. Surrey Dog School and Daycare Ltd will not administer medication without the Client’s consent. If the Client cannot be contacted the dog will be monitored and isolated if appropriate, until the dog is collected from daycare.
Medicines instructed to be given to their dog during day care at Surrey Dog School and Daycare Ltd by the Client will be stored, used and disposed of in accordance with the instructions of the manufacturer. Medicines will only be administered to their dog with the Client’s consent following veterinary advice.
In the event of requiring emergency treatment, the Client agrees that the designated emergency vet of Surrey Dog School and Daycare Ltd is authorised to treat at the cost of the Client. In any other circumstances the Client will be contacted and treatment/appointments will take place through their dog’s regular registered vet. The details of each centre’s registered vet can be found at reception, details can be shared and a certificate of partnership will be displayed.
The owner or designated main point of contact must be contacted to give consent for euthanasia in ALL circumstances where this is recommended as the course of action by a veterinary professional. Should the Client and the dog’s emergency contact not be contactable, veterinary advice will be followed. In the unfortunate circumstances of an emergency, where warranted Surrey Dog School and Daycare Ltd vows to keep a record of all euthanasia and the identity of the qualified veterinarian that carried it out.
The Client gives consent for their dog’s image to be used in photo or video format on Surrey Dog School and Daycare Ltd’s promotional material and social media or in any format that Surrey Dog School and Daycare Ltd considers appropriate.
Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
Entire Agreement
a. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
b. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Variation. No variation of the Contract shall be effective unless it is in writing and notified or accepted by Surrey Dog School and Daycare Ltd (or its appointed director(s)).
Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
a. waive that or any other right or remedy; or
b. prevent or restrict the further exercise of that or any other right or remedy.
Severance If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
Notices
a. Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).
b. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission
c. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.
Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
Privacy Policy
You can view our Privacy Policy, here: https://surreydogschool.com/privacy-policy/
