Terms & Conditions

Surrey Dog School Dog Training Terms and Conditions

Welcome to Surrey Dog School!
Version: 02/09/2023

TERMS AND CONDITIONS

These Terms and Conditions (Terms) govern your use of the https://surreydogschool.com/ (Website) and any services made available to you through the Website. By using the Website, you agree to be bound by this agreement which forms a binding contractual agreement between you (you, your, the Client or the User), and us, Surrey Dog School and Daycare Ltd (Company number 14914533) (Surrey Dog School, we, our or us). 

When we talk about the “Services” in these Terms, we are referring to the services available through our Website and any associated services we offer whether discussed over phone, via email or otherwise. These Services include Dog Training Classes, 1 to 1 Private Classes or Behavioural Consultations and Dog Training Walks.

Before you agree to proceed with any of our Services, please carefully read these Terms.

By paying for or otherwise accepting the benefit of any part of the Services, you acknowledge and agree that you have read and agree to be bound by these Terms, which form a binding contractual agreement between you and us. You represent and warrant that you have valid authority to enter into these Terms on behalf of any entity you may represent.

We may change or update these Terms from time to time. When we do, we will provide you with reasonable notice. If you do not agree to any changes, please contact us. By continuing to use and/or pay for the Services, you accept any changes to these Terms that we communicate to you.

  • INTRODUCTION
    • If you purchase from our Website or subscribe to our Services you agree to be legally bound by these Terms. 
  • These Terms apply only within the United Kingdom. Our Services are currently only available in the United Kingdom and in the locations in which we operate, as set out on our Website.
  • If you have any questions about these Terms, or any bookings you have placed, please contact us by:
  • sending an email to info@surreydogschool.com; or
  • using our contact form on the Website; or
  • calling us on 01932 482 858; our telephone lines are open from 9:00 am to 6:00 pm Monday to Saturday; or
  • visiting our premises at Surrey Dog School, Apps Court Farm, Hurst Rd, Walton-on-Thames Surrey KT12 2EG

We are closed on Sundays and on bank holidays.

We will endeavour to respond to you in a timely manner.

  • OUR SERVICES
  • ABOUT OUR SERVICES
    • We provide specialised Services that aim to stimulate your dog intellectually and physically and improve their obedience overall. In exchange for us providing you with these Services, you agree to pay the Fees in accordance with these Terms.
    • Our Services are provided in person between the hours of 9.00 a.m. and 6.00 p.m. (BST). Some of the ad-hoc evening sessions may be available until 8pm by prior arrangement.
  • BOOKING THE SERVICES
    • You may book our Services by submitting a booking enquiry via our Website or getting in touch with us by phone or email (using the details set out on our Website).
    • No booking request is confirmed until we have received the Fees for the Services and confirmed your booking in writing.
    • You warrant that any information you give to Surrey Dog School in the course of completing the Account registration process will always be accurate, honest, correct and up to date.
  • ORDERING SERVICES
    • Before we agree to provide you with any Services, we will ask for some information about you and your dog. This information helps us to consider whether we are the right fit for you and your dog and also helps to manage your expectations for any Services we agree to provide you.
    • You represent and warrant that you will notify us as soon as reasonably practicable if any of your circumstances, or circumstances relating to your dog, change.
    • By submitting an order/form for Services (Order) the Client represents and warrants that the Client:
      • has the legal capacity and is of sufficient age to enter into a binding contract with us; and
      • is authorised to use the debit or credit card the Client provided with the Client’s Order.
  • KEY DATES AND TIMES
    • The Key Dates and/or Times set out in the Order in relation to the Services are indicative only and are included as a guide for when the Services are expected to be performed.
    • Surrey Dog School may, due to various reasons beyond its control, make reasonable adjustments to the Key Dates and/or Times. Surrey Dog School will notify the Client if any variation is required.
  • LOCATION
    • We may provide the Services from a range of Locations, including both public and private Locations.
    • The Locations we choose are safe and dog-friendly environments, but they are also outdoors and may be exposed to natural elements, other dogs, people and hazardous objects or items. Your dog’s safety is our highest priority and we will do everything reasonably necessary to look after your dog while they are in our care, however we make no guarantee that they will be in an environment free from hazards. You acknowledge and accept any risks involved with your dog travelling to such environments.
    • If your dog is sensitive to any particular environments, including highly stimulating environments or environments where there are multiple dogs or people present, please let us know in advance.
    • We will confirm the Location by providing reasonable notice before the Services are scheduled to be provided. If you feel that the Location we propose is unsuitable for your dog in any way, please let us know so that we can make alternate arrangements. Otherwise, we will presume that the proposed Location is suitable for your dog.
  • PICKING UP AND DROPPING OFF
    • If we agree that you will drop your dog off to us, we will provide you with the Location address and meeting time in advance.
    • If we agree that we will pick up your Dog, you acknowledge and agree that an additional fee may apply, in accordance with clause 4.4.
      • You agree to provide us with the pick-up address (Pick-up Point) with reasonable notice.
      • If you provide us your house keys to pick up your dog in your absence, it is your responsibility to collect them from us as soon as possible. We do not guarantee that the house keys will be kept safely and we assume no liability for any consequences arising from the loss, theft or damage to your house keys.  
      • We represent that the vehicles we use for picking up your dog are safe, roadworthy and well-maintained. When we pick up your dog, we will do everything reasonable and necessary to make sure they travel comfortably and safely however, you acknowledge that there are inherent risks with driving and, to the maximum extent permitted by law, you assume all risks inherent in transporting your dog from the Pick-up Point to the Location, and back.
    • CLIENT OBLIGATIONS
  • PROVIDE INFORMATION

The Client must provide Surrey Dog School with all documentation, information and assistance reasonably required by Surrey Dog School to perform the Services.

  • ACCESS

The Client agrees to provide the Surrey Dog School with access to the Client’s premises to the extent required to perform the Services

  • COMPLIANCE WITH LAWS

The Client agrees that it will not, by receiving or requesting the Services:

  • breach any applicable laws (including any applicable privacy laws);
  • infringe the Intellectual Property Rights or other rights of any third party or breach any duty of confidentiality.
  • TELL US ABOUT YOUR DOG
    • We understand that all dogs are unique and have their own preferences, sensitivities and history. If there is anything that we should know about a dog before we provide the Services, please let us know so that we can accommodate their needs to the best of our ability. This includes:
      • any previous or current medical conditions, illnesses or injuries;
      • any allergies, intolerances or dietary requirement;
      • any sensitivities to people, objects, dogs or other animals;
      • any aggressive or anxious tendencies;
      • anything else that affects a dog’s health, wellbeing or behaviour; and
      • status of your dog’s vaccinations.
    • We reserve the right to refuse to provide the Services to any dog we deem unfit or unsafe for the Services, including dogs that are seriously unwell, injured, aggressive or anxious.
    • The Client represents and warrants that:
      • the information the Client has provided in the Order is accurate and up-to-date;
      • the Client will notify us as soon as reasonably practicable if any of the Client’s circumstances, or circumstances relating to a dog, change.
    • If we find that any of the information set out in the Order is inaccurate (including where a dog is not up-to-date with its vaccinations), we may, at our discretion, refuse to provide the Services to the Client and their dog.
    • If your dog(s) is sick, unwell or has any contagious health conditions or issues (for e.g. diarrhoea) in the 24 hours preceding the time of your session/class, they must not attend the session/class. If your dog is ill, sick or has diarrhoea during the session, then they must be taken home, and the Client must arrange for their pick-up.
    • Female dogs in season cannot attend whilst in season but the Client has the option to attend and watch the sessions without their dog. Subject to the cooling off period (as mentioned in clause 7 below), any fees paid by the Client in such a case shall be non-refundable.
    • The Client consents that in the event of aggressive behaviour, or an emergency, for e.g. a female dog coming in to season, they will arrange for their dog to be removed from the environment, or for their dog to be placed in alternative kennels/boarding arrangements, at an additional cost.
  • VACCINATIONS
    • Before attending any session or class, the Client must ensure that their dog(s) is fully vaccinated, or have a valid and up-to-date vaccination certificate or TITRE test.
    • The Client shall ensure that their dog(s) is kept up to date on all vaccinations, de-worming and de-fleacing.
    • If fleas, ticks or lice are noticed on the Client’s dog, we will notify the Client and the Client must seek advice from their vet. Surrey Dog School will not administer medication without the Client’s prior consent. If the Client cannot be contacted the dog will be monitored and isolated if appropriate, until the dog is collected from our daycare premises.
    • We will only give or administer medicines to your dog if instructed to do so by the Client following veterinary advice. Medicines instructed to be given to their dog during daycare at Surrey Dog School by the Client will be stored, used and disposed of in accordance with the instructions of the manufacturer.
    • In the event of requiring emergency treatment, the Client agrees that the designated emergency vet of Surrey Dog School is authorised to treat at the cost of the Client. In any other circumstances the Client will be contacted and treatment/appointments will take place through their dog’s regular registered vet. The details of each centre’s registered vet can be found at reception, details can be shared and a certificate of partnership will be displayed.
    • The owner or designated main point of contact must be contacted to give consent for euthanasia in all circumstances where this is recommended as the course of action by a veterinary professional. Should the Client and the dog’s emergency contact not be contactable, veterinary advice will be followed. In the unfortunate circumstances of an emergency, where warranted Surrey Dog School vows to keep a record of all euthanasia and the identity of the qualified veterinarian that carried it out.
  • DISCLAIMERS
    • Surrey Dog School does not supply dog food. If the Client supplies their dog with a daily meal whilst at Surrey Dog School then the Client understands their dog will be fed in a separated area in isolation from other dogs.
    • Surrey Dog School is closed on bank holidays and the period between Christmas and New Year.
    • Our Fees are calculated over 47 weeks of the year to take into account leave days, plus closure over the Easter and Christmas period. Any additional leave related to long term sickness is at the discretion of Surrey Dog School.
    • In the event of extreme weather conditions, Surrey Dog School may close their facilities, for the safety of dogs and staff. Surrey Dog School will contact you with as much notice as possible should this be the case
  • TRAINING METHODS
    • Dog Training Goals

If you have any goals or concerns that you would like us to address in our dog training sessions, please let us know before we provide the Services. This includes: 

  • any tricks, commands or behavioural habits you would like us to teach your dog;
  • any bad habits that your dog has picked up;
  • anything else you would like us to focus on or achieve during the training sessions.
  • Dog Training Techniques
    • All our training methods follow up to date, science based and ethical practices. While we believe that our training approach and method is effective with most dogs, we make no guarantee that your dog will achieve any specific results as a result of our Services.
    • We will do our best to accommodate any details you provide us about your dog in accordance with these Terms, however we make no representation that we will be able to meet any or all of their needs or your expectations for the training sessions.
    • You acknowledge and agree that most of our dog training sessions are foundational and require ongoing training at home to achieve best results.
  1. After your dog’s initial training session, we strongly suggest that you continue your dog’s training at home. We accept no responsibility for any lapse in your dog’s progression, whether as a result of your failure to continue their training or not
  2. If you choose to engage in subsequent training sessions, we make no representation that your dog will progressively improve with each session. You acknowledge that various factors may affect a dog’s ability to progressively improve, including their overall health and wellbeing, psychological state, age, temperament as well as a failure to continue your dog’s training at home.
  3. As the Training Techniques we use for your Dog are tailored to their unique needs, we strongly recommend that you do not use the same methods on other dogs or recommend them to other dog owners.
  • PHOTOGRAPHY AND VIDEOGRAPHY
    • In the course of providing the Services, we may take photographs or video recordings of you and/or your dog. 
    • From time to time, we may upload such photographs or video recordings to our promotional material or social media platforms or in any format that Surrey Dog School considers appropriate for the sole purpose of promoting our brand and Services.
    • If you do not want us to take photos or videos of you or your dog, please let us know before we provide any Services to you. Otherwise, your acceptance of this agreement (and our privacy policy as in force from time to time) will constitute your consent to us storing, maintaining, using and disclosing (including capturing and sharing) such photos and videos.
  • SERVICES – SPECIFIC TERMS
  • DOG TRAINING CLASSES
    • Service Description
      • Dog training classes are comprised of puppy classes, intermediate classes, specialist classes, scent work classes and workshops listed on our Website.
      • Please refer to our Website for a detailed description of these classes.
  • 1 TO 1 TRAINING AND BEHAVIOURAL CONSULTATIONS
    • Service Description
      • 1 to 1 training service helps address individual issues or problems your dog may have. This service may include behavioural consultations depending on your dog’s circumstances.
    • Vets and Medication
      • We may refer your dog to a veterinary professional (vet, physio, hydrotherapist or nutritionist) or any other professional we deem necessary for your dog’s welfare or wellbeing, as authorised by your vet.
      • There will be a charge for us to prepare a referral letter/email to the veterinary professional as mentioned above.
      • In the event your dog requires immediate medical attention, our in-house Vet may administer medicine to your dog.
      • The Client shall be responsible for any costs, charges and expenses payable to the Vet or third party as a result of any treatment or administration of any medicine by them. The Client undertakes to pay any such costs, charges or expenses on demand.
  • DOG TRAINING WALKS
    • Service Description

The number of training walks depends on your dogs need, how quickly they take to the training and your availability to maintain the training. We regularly walk client’s dogs from once a day to once a week. Please refer to our Website for more details in this regard.

  • FEES AND PAYMENT
  • FEES
    • You must pay the fees to us in the amounts and at the times set out on our Website (from the time to time) including any other fees mentioned in these Terms (collectively referred to as the Fees).
    • To the maximum extent permitted under the applicable consumer law, any Fees paid in accordance with these Terms are non-refundable. Any refunds we choose to issue will be solely at our discretion.
  • PAYMENT METHOD
    • We accept payment of Fees by electronic funds transfer, debit or credit cards or via our Online Payment Partners. We do not accept payment by cash or American Express cards.
  • SUSPENSION OF SERVICES

Surrey Dog School reserves the right to suspend the Services where the Client fails to pay the Fees in accordance with clause 4.1.

  • TRAVEL FEES
    • If we agree to pick-up your dog and take them to the Location, we reserve the right to charge an additional fee (Travel Fee), as a genuine reflection of the time involved with and the costs reasonably incurred by us in travelling to and from the Pick-up Point.
    • If we attend the Pick-up Point at the agreed time and you are not present and fail to arrive within a reasonable time thereafter, we reserve the right to charge a Travel Fee.
  • NO SHOW FEES

If you fail to attend the Location or the Pick-up Point at the time agreed for the Services, we reserve the right to charge an additional fee for your failure to attend the Service (No Show Fee) as a genuine reflection of our loss of business and inability to provide the Services to another client during this time.

  • VAT

Where applicable and unless expressly indicated otherwise, amounts stated in these Terms are inclusive of VAT.

  • PRICING ERRORS

In the event that we discover an error or inaccuracy in any price at which your order was purchased via the Website, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing the relevant services at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

  • ONLINE PAYMENT PARTNERS
    • We may use third-party online payment partner, currently, Natwest Tyl to collect payments on the Website, including for our Services. We may also accept payment using your debit or credit card via phone using our partner, Global Payments (collectively “Online Payment Partners”).
    • The processing of payments by the Online Payment Partner will be, in addition to the Terms, subject to the terms, conditions and privacy policies of the Online Payment Partner.
    • You agree to release Surrey Dog School, its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment.
    • We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.
  • CANCELLATION AND REFUNDS
    • CANCELLATION OF DOG TRAINING CLASSES (I.E. PUPPY AND INTERMEDIATE CLASSES) AND DOG TRAINING WALKS
      • Please note that you have right to cancel your booking for the relevant Services mentioned above, within 14 days from the date of your booking (“cooling off period”), unless we have started to provide you with Services during this time (in which case the cooling off period no longer applies).
      • If you cancel during the cooling off period, you will be entitled to a full refund.
      • Should you wish to cancel your booking, you may do so at any time by emailing us at info@surreydogschool.com.
      • In respect of adhoc dog walking sessions, you may cancel a booking after the cooling off period by giving at least 5 working days written notice to us. If you fail to provide us this notice, then any amounts/Fees paid to us shall be non-refundable. We reserve the right to refund you the fees (in full or partial), at our sole discretion.
      • In respect of the dog training walk sessions that are billed monthly, any cancellation after the cooling off period may be made by giving us 30 calendar days prior written notice of cancellation. If you fail to provide us this notice, then any amounts/Fees paid to us shall be non-refundable. We reserve the right to refund you the fees (in full or partial), at our sole discretion.
      • Surrey Dog School reserves the right to cancel a booking(s) by giving at least 24 hours notice, for any reason.
  • CANCELLATION OF WORKSHOPS, SPECIALIST AND SCENT WORK CLASSES, 1 ON 1 PRIVATE CLASSES, BEHAVIOURAL CONSULATIONS
    • Since our workshops and specialist classes are one-off classes dedicated to a particular training issue (taking into account your specific requirements and those of your dog), bookings for these Services fall under ad hoc bookings. You are not usually entitled to cancel your contract with us and we are under no obligation to offer a refund under the Consumer Contracts Regulations 2013 for cancellation of ad hoc bookings. 
    • This does not affect your other applicable statutory rights, however, your right to cancellation or ‘cooling off’ does not apply to your booking for these Services and you acknowledge that you will lose your right to cancel given the bespoke nature of confirmed bookings.
    • Notwithstanding the foregoing, we may review requests to cancel ad hoc bookings in our sole discretion. Should you wish to cancel a Service booked with us via an ad hoc booking, please do so atleast 5 working days before your Service booking by contacting our admin team via email at info@surreydogschool.com.
    • We cannot accept cancellation requests via voicemail, phone, text, Whatsapp, Instagram, Facebook or Twitter or any other social media account. Any cancellations that are received outside of these Terms will be billed at the full-service rate and no refunds will be given. Any decision to refund cancellations are at our sole discretion given that ad hoc bookings are bespoke and tailor made to your order, as set out above.
    • Surrey Dog School reserves the right to cancel a booking(s) by giving atleast 24 hours notice, for any reason.
  • SERVICE LIMITATIONS

The Website is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that Surrey Dog School cannot and does not represent, warrant or guarantee that:

  • the Website will be free from errors or defects;
  • the Website will be accessible at all times;
  • messages sent through the Website will be delivered promptly, or delivered at all;
  • information you receive or supply through the Website will be secure or confidential; or
  • any information provided through the Website is accurate or true.
  • INTELLECTUAL PROPERTY
    • All our training methods follow up to date, science based and ethical practices (Training Techniques). The Training Techniques are provided for the benefit of your dog only and Surrey Dog School retains ownership of retains ownership of the Intellectual Property Rights in the Training Techniques. Unless otherwise agreed with you, any Intellectual Property Rights in new Training Techniques that are created, developed or otherwise brought into existence in the course of providing the Services to you under these Terms are immediately assigned to and vest in Surrey Dog School as those rights are created.
    • However, we grant to you a non-exclusive, royalty free, non-transferable and revocable licence to use any Training Techniques to the extent such use is reasonably required for you to continue the Training Techniques with your dog after they complete their sessions with us.
    • In this clause 9, “Intellectual Property Rights” means all copyright, trade mark, design, patent, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in the United Kingdom and throughout the world.
    • In the course of providing the Services, we may take photographs or video recordings of you and/or your dog. 
    • From time to time, we may upload such photographs or video recordings to our promotional material or social media platforms or in any format that Surrey Dog School considers appropriate for the sole purpose of promoting our brand and Services.
    • If you do not want us to take photos or videos of you or your dog, please let us know before we provide any Services to you. Otherwise, your acceptance of this agreement (and our privacy policy as in force from time to time) will constitute your consent to us storing, maintaining, using and disclosing (including capturing and sharing) such photos and videos.
  • THIRD PARTY CONTENT

The Website may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). Surrey Dog School accepts no responsibility for Third Party Content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

  • THIRD PARTY TERMS AND SUBCONTRACTOR
    • We may engage third party vets or consultants (Vets) to provide veterinary services to your dog in the case of an emergency, accident or illness. The Vets are third party providers and independent contractors of Surrey Dog School (and not its subcontractors or employees). We accept no responsibility or liability arising from any acts or omissions of the Vets. The Client shall be responsible for any costs, charges and expenses payable to a Vet as a result of any treatment or administration of any medicine by them in the event of any damage, accident, or sickness caused to or by their dog. The Client undertakes to pay any such costs, charges or expenses on demand. This clause shall survive termination of this agreement.
    • Any service that requires Surrey Dog School to acquire goods and services supplied by a third party on behalf of the Client (including a third party payment service) may be subject to the terms and conditions of that third party (Third Party Terms), including ‘no refund’ policies.
    • Users agree to familiarise themselves with any Third Party Terms applicable to any such goods and services and, by instructing Surrey Dog School to acquire the goods or services on the User’s behalf, the User will be taken to have agreed to such Third Party Terms.
    • Surrey Dog School may subcontract any aspect of providing the Services and the Client consents to such subcontracting.
    • Surrey Dog School is responsible for the acts and omissions of its subcontractors as if they were the acts and omissions of the company.
    • We may engage third party vets or consultants (Vets) to provide veterinary services to your dog in the case of an emergency, accident or illness. The Vets are third party providers and independent contractors of Surrey Dog School (and not its subcontractors or employees). We accept no responsibility or liability arising from any acts or omissions of the Vets. The Client shall be responsible for any costs, charges and expenses payable to a Vet as a result of any treatment or administration of any medicine by them in the event of any damage, accident, or sickness caused to or by their dog. The Client undertakes to pay any such costs, charges or expenses on demand. This clause shall survive termination of this agreement.
  • RATINGS AND REVIEWS
    • The Client may rate (Rating) and/or may provide feedback to Surrey Dog School regarding the Services Client has received from us (Review).
    • The Client consents to us posting the Client’s Ratings and Reviews on our Website.
    • The Client must only provide true, fair and accurate information in their Reviews.
    • If we consider that a Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review. We do not undertake to review each Review made by Client.
    • To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
    • You may only write a Review if you have had a buying or service experience with us, which means that:
      • you have purchased a product or service from us; or
      • you have placed an order with us; or
      • you can otherwise document your use of our Service, including via correspondence or other interaction with us via the Website,

(collectively referred to as a Service Experience).

  • You may only write about your own Service Experience. You are not permitted to write a Review about somebody else’s Service Experience, such as that of a family member or friend.
  • Your Service Experience must have occurred within the last 12 months when you submit a Review.
  • You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by a third party to write a Review, you should include information about this in your Review. Incentives include that third party offering you a gift, reward, discount or advantage for writing a Review about the Service Provider.
  • DISPUTE RESOLUTION
    • You should direct any complaint relating to the Services.
    • If any issue or problem remains unresolved after directing a complaint via the Website, you may report it to Surrey Dog School via email at info@surreydogschool.com. We will assess the complaint and attempt to quickly and satisfactorily resolve it.
    • If the issue is not resolved within a period of 30 days from the date of submission of your complaint in sub-clause (b), a party may by notice to the other party or parties to the dispute refer the dispute for mediation in good faith in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure (“Model Procedure”) and the mediation will start, unless otherwise agreed in writing between the Parties, within 30 days of one Party issuing a request to mediate to the other Party. 
    • The mediation shall be conducted in accordance with the Model Procedure.
    • The mediation will take place in London, England and the language of the mediation will be English. The Mediation Agreement referred to in the Model Procedure shall be governed by, and construed and take effect in accordance with, the substantive laws of England.
    • If the dispute is not settled by mediation within 120 days of commencement of the mediation or within such further period as the Parties may agree in writing, the Parties may refer the dispute to the competent courts of England.
    • The terms of the Model Procedure are deemed incorporated into this agreement.
    • This clause shall survive termination of this agreement.
  • SECURITY

Surrey Dog School does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Website. You should take your own precautions to ensure that the process you employ to access the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference.

  • LIABILITY
  • (Liability) To the maximum extent permitted by applicable law, Surrey Dog School limits all liability in aggregate of all claims to the Client for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to these Terms or any goods or services provided by Surrey Dog School to the amount paid by the Client to Surrey Dog School in the 1 month preceding the date of the event giving rise to the relevant liability.
  • (Indemnity) The Client shall indemnify Surrey Dog School and its employees, contractors and agents in respect of all liability for any claim(s) by any person arising from the Client’s or the Client’s employee’s or agent’s:
  • breach of any term of this agreement; 
  • negligent, wilful, fraudulent or criminal act or omission; or 
  • use of any goods or Services provided by Surrey Dog School; or
  • personal injury or death of a third party as a result of any acts or actions of the Client or their dog(s).
  • (Consequential loss) To the maximum extent permitted by law, under no circumstances will Surrey Dog School be liable for any indirect, incidental, special or consequential loss or damages arising under or in connection with these Terms or any goods or services provided by Surrey Dog School (except to the extent this liability cannot be excluded under the applicable law).
  • Nothing in these Terms shall limit or exclude Surrey Dog School’s liability for the death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors.
  • CONFIDENTIALITY

You agree that:

  • no information owned by Surrey Dog School, including system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties; and
  • all communications via the Website are confidential, and must be kept as such by you and must not be distributed nor disclosed to any third party.
  • PRIVACY
    • You agree to be bound by the clauses outlined in our Privacy Policy, which can be accessed here.
    • We collect personal information about you in order to enable you to access and use the Website, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.
    • Our Privacy Policy contains more information about how we use, disclose and store your information and details how you can access and correct your personal information.
  • NOTICES
    • A notice or other communication to a party under these Terms must be:
      • in writing and in English; and
      • delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.
    • Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
      • 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
      • when replied to by the other party,

whichever is earlier.

  • GENERAL
    • GOVERNING LAW AND JURISDICTION

These Terms are governed by the law of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the English courts and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

  • WAIVER

No party to these Terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

  • SEVERANCE

Any term of these Terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these Terms is not limited or otherwise affected.

  • JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

  • ASSIGNMENT

A party shall not assign, novate or otherwise transfer any of its rights or obligations under these Terms without the prior written consent of the other party.

  • ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

  • THIRD PARTY RIGHTS

No one other than a party to this agreement shall have any right to enforce any of its terms.

  • INTERPRETATION
    • (singular and plural) words in the singular includes the plural (and vice versa);
    • (gender) words indicating a gender includes the corresponding words of any other gender;
    • (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
    • (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
    • (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
    • (this agreement/these Terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
    • (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
    • (headings) except where expressly mentioned, headings and words in bold type are for convenience only and do not affect interpretation;
    • (includes) the word “includes” and similar words in any form is not a word of limitation; and
    • (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision;
    • (in writing or written) includes communication via email.